Return/Refund Policy
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River Otter Fly Shop Return & Policy
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Package and return any regularly stocked merchandise to us within thirty (30) days for a credit or exchange. All sale, clearance, and special order items may not be returned for any reason other than being defective. River Otter Fly Shop will issue a Call Tag for any defective merchandise or any item(s) shipped in error.
A copy of the receipt, packing slip, or invoice should accompany all returns. Include your request for an exchange or replacement.
Rod & Reel returns: Rods can be cast on lawns to make sure that this is the proper rod, but we are unable to accept a return if the rod has damage or has a dirty cork grip. Used reels will not be accepted for return.
Waders & Boots: Please try on waders and boots inside a clean house to insure a proper fit before using them for outdoor use. Used boots and waders will not be approved for return, exchange, or credit and will be promptly shipped back to you.
Please send all returns to:
River Otter Fly Shop
5516 Old Hwy 93 Florence, MT 1-866-800-4858 |